Unoma Chinkata

Customer Service & Administrative Professional | Healthcare Administration Student

North Bay, CA.

About

Highly dedicated and resourceful international student pursuing a Diploma in Healthcare Administration, bringing proven experience in delivering exceptional customer service and administrative support. Adept at managing high volumes of inquiries, triaging complex cases, and coordinating projects while upholding confidentiality and empathy. Proficient in Microsoft 365 and equipped with strong problem-solving and interpersonal communication skills, committed to optimizing operational efficiency and enhancing positive stakeholder experiences.

Work

Seasonal Customer Service

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Customer Service Associate

Ottawa, ON, Canada

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Summary

Provided exceptional customer service and operational support in a seasonal retail environment, driving client satisfaction and efficient transactions.

Highlights

Delivered exceptional customer service, resolving diverse client inquiries and providing tailored product knowledge to meet individual needs effectively.

Accurately operated point-of-sale (POS) systems and managed cash transactions with a 99% accuracy rate, ensuring seamless and efficient store operations.

Contributed to a notable 10% increase in customer satisfaction scores by actively listening to feedback and personalizing client experiences.

Volunteer

International Student Orientation Volunteer Support

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Canadore College

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Supported international students through comprehensive orientation and ongoing assistance, ensuring smooth integration and compliance.

Highlights

Managed high-volume student inquiries across email, phone, and in-person channels, delivering clear and timely communication to resolve concerns efficiently.

Triaged and redirected diverse student cases, collaborating effectively with the International Department to facilitate prompt and effective solutions.

Contributed to the successful organization of orientation programs, workshops, and campus events, significantly enhancing international student engagement and integration.

Ensured strict confidentiality and compliance with institutional policies while handling sensitive student records and personal information.

Education

Canadore College

North Bay, ON, Canada
Diploma Program Healthcare Administration Grade:

Courses

Customer Service

Administrative Systems

Cross-Cultural Communication

Certificates

Microsoft 365 Essentials Training

Canadore College

Cross-Cultural Communication Workshop

Canadore College

Student Success & Retention Strategies

Canadore College

Skills

Student Support & Triage

Inquiry Resolution, Case Management, Student Experience Enhancement, Confidentiality, Empathy, Onboarding.

Administrative Expertise

Inbox Management, Document Handling, Department Operations, Record Keeping, Correspondence Management.

Technical Proficiency

Microsoft 365, Outlook, Word, Excel, Teams, Digital Communication Tools, Point-of-Sale (POS) Systems.

Interpersonal Communication

Cross-Cultural Communication, Professionalism, Active Listening, Stakeholder Engagement, Verbal Communication, Written Communication.

Problem-Solving & Resourcefulness

Problem Resolution, Independent Problem Solving, Critical Thinking, Concern Resolution, Information Gathering.

Event & Project Coordination

Event Support, Project Assistance, Workshop Coordination, Orientation Planning, Logistics Management, Student Engagement Initiatives.

References

Laura Solanomoya

laura.solanomoya@canadorecollege.ca (Additional references available upon request)

Projects

International Student Orientation Support

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Summary

Guided incoming international students through comprehensive onboarding processes, answered inquiries, and created a welcoming environment for successful integration.

Cultural Events Assistance

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Summary

Supported the planning and execution of various events designed to promote diversity, inclusion, and student engagement within the campus community.